inFeedo Hiring News 2024 For Customer Success Manager – Pilot Account

inFeedo Hiring News 2024 for its Customer Success Manger – Pilot Account, inFeedo Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Degree in Technology. If you are interested, Please apply as soon as possible.

Company Name: inFeedo

Role: Customer Success Manager – Pilot Accounts

Location: Gurugram

Experience: Freshers

Qualification: Degree in Technology

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

inFeedo Hiring News 2024

Job Description:

Customer Success Managers are the voice of our customers at inFeedo. We’re looking for people who have demonstrated excellent customer retention skills with an ability to translate business needs into product specifications within short periods.

This role is for customers with a subscription window between 0-6 months. Experience in handling such accounts and showcasing ROI to them within the specified time frame will be preferred. Since the window is short, we are looking for individuals who are highly motivated, are confident and have a sense of urgency while dealing with such accounts.

We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR” and are looking for cross functional experts to join our Onboarding team. “HR/engagement consultant expertise” OR “SaaS product expertise” preferred!

Requirements:

Are you someone with either “HR/engagement consultant expertise” or “SaaS product expertise”? These are critical must-haves for this role.

Degree in Technology, Engineering or Computer Science.

Experience:

Total: 3+ years of total work experience with proven delivery and retention accountability in a customer-facing organization, preferably enterprise technology in customer success

Domain: Specific experience managing mid-market/SMB/growth customers

Critical Skills:

  • Excellent communication – both written and verbal
  • Presentation skills, customer calls facilitation and relationship-building
  • Assertiveness – ability to manage influence through persuasion, negotiation, and consensus-building
  • Strong attention to detail and ability to multi-task when working towards deadlines.

Responsibilities:

  • Customer Retention: Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI within the short subscription period. Increase renewal rates and reduce churn. Conduct EBRs with Amber champions and decision makers.
  • High CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
  • Promote Product Adoption: Promote product adoption with key customer stakeholders.
  • Implement Success Plans: Work closely with customers to create and execute success plans that align with their business objectives and maximize the value they receive from our product.
  • Manage Enhancement Requests: Work closely with product/tech teams to explore the feasibility of technical enhancement requests.
  • Expectation Setting: Be able to handle expectations of customers effectively to make sure their experience with us is nothing short of fabulous
  • Cross-functional collaboration: this role will require you to work with some of our most strategic growth customers so you must align closely with sales, engineering, product and other teams.

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