HCLTech Opens Walk-in Drive: HCLTech has announced a walk-in drive for freshers looking to kickstart their careers as Graduate Trainees in the Global Service Desk role. This opportunity is open to candidates from the 2022, 2023, and 2024 batches who are ready to join immediately.
Company: HCLTech
Role: Graduate Trainee – Global Service Desk
Experience: Freshers to 6 months
Job Location: Madurai, Lucknow
Education: All Graduates
Batch: 2022, 2023, and 2024
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Job Responsibilities:
- Provide hardware/software/network problem diagnosis and resolution via telephone, email, and chat.
- Route technical issues to internal IT support teams for resolution.
- Manage vendor relationships and coordinate support for hardware/software issues.
- Handle user account provisioning and access management.
- Document and track incidents using the Incident Management System.
- Provide Level 1 remote desktop support and troubleshoot basic connectivity issues.
- Train users and document IT solutions as required.
- Perform routine IT maintenance and participate in knowledge-sharing sessions.
- Demonstrate a proactive approach to problem-solving and customer support.
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Skills Required:
- Strong communication skills with the ability to interact with global users.
- Knowledge of MS Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Visio).
- Familiarity with Windows operating systems and remote desktop connectivity tools (SMS, Bomgar, WebEx, Live Meeting).
- Understanding of Active Directory and Exchange 2003/2007.
- Ability to troubleshoot IT issues systematically and effectively.
- Proactive attitude and willingness to participate in on-the-job training.
This walk-in drive offers immediate joining for eligible candidates, providing an excellent opportunity to work with one of the leading IT service providers.