Genpact Is Hiring 2024 for Customer Service | Any Graduate

Genpact Is Hiring 2024 for its Customer Service, Genpact Drive is organizing Off Campus Drive fresher candidates for Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.

Company Name: Genpact

Role: Customer Service

Location: Gurgaon / Hyderabad

Experience: Freshers(0-2)

Qualification: Any Graduate

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

Genpact Is Hiring 2024

Job Description:

Customer Service: Voice

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Customer Service: Non-Voice

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.

Requirements:

• Graduate (Any Discipline except Law)
• Freshers are eligible (Result awaited candidates/ 2024 pass-outs are eligible)
• Candidates upto 2 year experience in voice process are eligible.
• Effective probing skills and analyzing /understanding skills
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

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