Genpact Announces Walk-In Drive: Are you a fresher looking to kickstart your career in the dynamic world of customer service and tech support? Genpact, a global leader in professional services, has announced an exciting walk-in drive for freshers in Hyderabad.
Genpact Announces Walk-In Drive
- Working with Fortune Global 500 companies.
- Gaining exposure to international processes and clients.
- Access to learning and development opportunities.
- A supportive work environment that fosters growth and innovation.
Genpact Walk-In Drive Details
- Date: 10th March 2025 (Monday)
- Time: 11:30 AM – 1:00 PM
- Venue: Genpact, 14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039
- Job Role: International Chat Process (English)
- Work Location: Hyderabad (Work from Office)
- Experience: Only Freshers are eligible
- Shifts: Flexible with any shift
Eligibility Criteria
- Education: Any graduate (except law). Undergraduates and postgraduates are not eligible.
- Experience: Only freshers with 0 years of experience can apply.
- Language Skills: Excellent proficiency in written and spoken English with a neutral accent.
- Skills: Strong communication, analytical, and problem-solving skills.
Job Responsibilities
As part of the international chat process team, you’ll play a crucial role in delivering exceptional customer service. Here’s what your day-to-day responsibilities will look like:
- Handle inbound and outbound voice calls to address customer queries and issues.
- Provide timely and accurate solutions based on company policies and help articles.
- Replicate customer issues and report bugs, suggestions, or ideas to the relevant teams.
- Offer technical support for products like Domain, Hosting, Server, SSL, Email, and Site Backup.
- Upsell relevant products to customers based on their business needs.
- Collaborate with internal teams to ensure seamless customer support.
- Maintain a deep understanding of client processes and policies.
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Skills Genpact is Looking For
- Communication Skills: Excellent verbal and written English with a neutral accent.
- Analytical Thinking: Ability to analyze customer issues and provide effective solutions.
- Customer-Centric Approach: A passion for helping customers and delivering exceptional service.
- Technical Proficiency: Basic understanding of technical products like domains, hosting, and email services.
- Adaptability: Willingness to work in flexible shifts, including weekends.
Documents to Carry
Make sure you carry the following documents to the walk-in drive:
- 3 copies of your updated resume.
- 3 passport-size photographs.
- Original Aadhar card and 2 copies of it.
Tips to Ace the Genpact Walk-In Drive
- Prepare for Common Interview Questions: Be ready to answer questions about your strengths, weaknesses, and why you want to join Genpact.
- Practice Your Communication Skills: Since this is a chat process role, clear and confident communication is key.
- Research Genpact: Show your enthusiasm by learning about Genpact’s values, mission, and recent achievements.
- Dress Professionally: First impressions matter, so dress formally for the interview.
- Be Punctual: Arrive at the venue on time to avoid last-minute stress.