Accenture Hiring Drive 2024 | Accenture is hiring Customer Service New Associate for the hyderabad location. Any graduate/ any degree candidates can apply for this job role. required experience is 0-1 year. Apply link given below.
Company Name: Accenture
Role: Customer Service New Associate
Location: Hyderabad
Experience: 0-1 Year
Qualification: Any Degree
Batch: Any Batch
Salary: Best in Industry
Accenture Hiring Drive 2024
Job Description:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA”s.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
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What are we looking for?
Adaptable and flexible Roles and ResponsibilitiesIn this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shifts.
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